Warranty Policy
At Ember & Oak, we are proud to offer a 12-month warranty on all of our products as standard, providing you with confidence in your purchase.
Warranty Coverage:
- Duration: The warranty is valid for 12 months from the date of purchase.
- Automatic Registration: No need to register! Your product is automatically covered under our warranty as soon as your purchase is complete.
What is Covered:
- Manufacturing Defects: Our warranty covers any faults or defects in materials or workmanship that may arise during normal use within the 12-month period.
What is Not Covered:
- Normal Wear and Tear: Damage from regular use, accidental damage, misuse, or neglect is not covered under this warranty.
- Modifications or Repairs: Any alterations or repairs made by unauthorized personnel will void the warranty.
Warranty Claims Process:
- Contact Us: If you encounter an issue with your product, please contact our customer service team here with your order details and a description of the problem.
- Assessment: We will assess the issue and may request photos or additional information.
- Repair or Replacement: If the fault is covered under the warranty, we will offer a free repair, replacement, or refund at our discretion.
Shipping Costs:
- If a product is found to be faulty and covered under the warranty, we will cover all necessary shipping costs for repairs or replacements.
For any questions or assistance regarding your warranty, please feel free to reach out to our customer service team